Morning
6:00am
Rise and Shine! Breakfast and out!
Rest time until 7:30am then PLAY!

8:00am – 5:30pm
day care session

(organized according to dog size, temperament and age)

Evening
6:00pm - 7:00pm
Dinner, out, snuggle time.
8:00 Lights Out!

Mon–Fri 8am–6pm
Sat–Sun 10am–4pm

Check-out time is 6pm, after that an additional fee will be assessed.

The Urban Hound allows SCHEDULED late pick-ups between the hours of 7-9pm for $25.

For the safety of our staff and our other overnight visitors late pick-ups will not be allowed if they are not scheduled prior to pick up. Late pick-ups must be scheduled by 3pm the day of.

Visa, Mastercard, AMEX, and cash are accepted forms of payment. Personal checks will not be accepted.

The Urban Hound provides pick-up and/or drop-off service. For clients living in the Back Bay, Beacon Hill, South End and South Boston the fee is $12.50 each way. For guests living outside of this area, please call for details.

A 50% non-refundable deposit is required for all reservations.

The credit card on file will be charged for the entire reservation for no-show or no cancellation done within the time frame listed below.

High season cancellation dates include:
· Thanksgiving
· Christmas
· New Years Day
· Memorial Day
· 4th of July
· Labor Day

A 5-day cancellation is required for the above high season dates.
A 72-hour cancellation is required for all other reservation cancellations otherwise your card will be charged for the full amount. Holiday rates apply for the above dates. Please call for details.

Food
Owners must bring food for your dog to avoid changes in the dog’s diet. Individual meals must be packaged in zip-lock bags per length of stay. Edible treats are welcome. No rawhides allowed.

If you do NOT bring food for your dog, you will be charged $5 per meal for our house food.

Medication
Make sure medication is labeled and dosage instructions included.

Flea and Tick Prevention
All dogs must be on a flea and tick prevention program. Please bring proof along with proof of vaccinations.

Emergency
If your dog becomes ill while you are away, we will contact you and your veterinarian immediately.

In case of emergency during regular business hours, we will transport your dog to the nearest veterinary clinic. After hours and on-weekends, as needed, we will transport your dog to a 24 hour Veterinary Emergency Center.

Belongings
The Urban Hound Hotel provides beds, blankets, water and food bowls for our guests. Please refrain from bringing belongings from home.
The Urban Hound Hotel is not responsible for any lost or damaged items. If

Health
Stay requires a veterinarian certificate indicating proof of vaccinations for distemper, rabies, parvovirus and six month bordatella for at least 7 days prior to boarding. Titer protection may be substituted for the distemper and parvovirus vaccinations.

Dogs over 6 months must be spayed or neutered.

Temperament
The Urban Hound Hotel requires that dogs pass a brief temperament test. Call us at 617.755.5775 to schedule.

Allergies
Please inform us at time of registration and/or check-in if your dog has any allergies.

Separation Anxiety
If your dog has separation anxiety we strongly urge you to use the services of a pet-sitter or house-sitter. Boarding a dog with separation anxiety is not safe or kind for the dog, it is stressful for the other dogs being boarded, and you may incur extreme costs to replace/repair the physical damage that your dog does to the boarding facility. Your dog could also seriously injure themselves in attempts to escape the boarding facility.

Here's a link which can help you decide if your dog has separation anxiety, and helpful information on how to deal with it: http://www.wagntrain.com/SeparationAnx.htm

Daycare Hours of Operation
Monday through Friday 7am - 7pm
Saturday and Sunday 10:00am - 4:00pm

Cancellation
Daycare cancellations must be made 24 hours in advance. Your card will be charged for late cancellations and no-shows.

Dogs not picked up by 7:00pm will be charged an additional $25 for every 15 minutes thereafter. To avoid this fee, please be on time for pick up or schedule our convenient drop off service for those nights you cannot be on time. Dogs not picked up by 7:45pm will be required to stay overnight as a hotel guest for the protection of the other overnight visitors. Your card will be charged accordingly.

Breed Specific Indoor Playgroups
Check back for weekly schedules or call us at 617 755 5775.

Upgrades
Walks and snuggle time available during the daycare visit for an additional charge.

Solo play is available for dogs unable to participate in group daycare

Health
The Urban Hound Hotel requires a veterinarian certificate indicating proof of vaccinations for distemper, rabies, parvovirus and six month bordatella for at least 7 days prior to boarding. Titer protection may be substituted for the distemper and parvovirus vaccinations.

Dogs over 6 months must be spayed or neutered.

Temperament
The Urban Hound Hotel requires that dogs pass a brief temperament test. Call us at 617.755.5775 to schedule.

Allergies
Please inform us at time of registration and/or check-in if your dog has any allergies.

If your dog has loose stools, THEY WILL NOT BE ALLOWED INTO THE HOTEL AND DAYCARE.

We have a zero tolerance aggression policy. If your dog is the instigator in any fight, they will not be allowed back into the daycare. You may still board your dog here, but it will be on solo walks only.

If your pet is not up to date on all of its shots, they will not be allowed in the daycare or near other dogs.

All dogs must have a flat collar on while in the daycare. If you use a training collar, you must provide a flat collar well upon drop off.

Please know we are not responsible for lost items. If you choose to bring toys and bones, there is a chance they will be lost in the laundry and not returned to you.

Please be sure to read our liability waiver and know the rules before leaving your dog at the hotel and daycare.